What is KORQESSA™?

KORQESSA™ is a car fragrance and decorative accessories brand focused on sculptural details and fragrance accessories for the vehicle interior.

Our collection brings together considered forms, coordinated finishes, and practical product details for everyday journeys.

Who operates the KORQESSA™ website?

KORQESSA™ is owned and operated by Xuzhou Xiangduyue E-commerce Co., Ltd. The company manages this website, provides customer support, and operates the KORQESSA™ online store.

How can I contact KORQESSA™?

Email: service@korqessa.com
Phone: +86 136 1016 8246
Customer Service Hours: 8:00 AM – 10:00 PM

Our team aims to respond to customer requests within 3 business days.

What products does KORQESSA™ offer?

KORQESSA™ offers decorative car fragrance accessories, including vent-mounted fragrance holders with replaceable scent inserts where specified.

Please review each product page for the exact materials, dimensions, mounting format, fragrance options, finishes, and included components.

Will the vent clip fit my vehicle?

Compatibility depends on the selected product and the shape, spacing, and thickness of your vehicle’s vent slats. Please check the product-specific mounting guidance before ordering.

If you are unsure, email us the product link and a clear photo of the intended vent so we can review your question.

How do I install and use the accessory?

Follow the instructions supplied with your selected product. For vent-mounted designs, secure the holder to a compatible vent as directed and check that it is stable before driving.

Do not position the accessory where it could obstruct visibility, driving controls, or airbag deployment areas. Adjust or replace inserts while the vehicle is safely parked.

How does the fragrance work?

For vent-mounted designs using solid scent inserts, passing airflow helps carry fragrance through the cabin. Refer to the selected product page for its specific fragrance format and operating requirements.

How long will a fragrance insert last?

Fragrance intensity and duration vary with the insert, temperature, airflow, ventilation, and usage conditions. Please refer to the product description for any product-specific estimate.

Replace the insert according to the supplied instructions when its fragrance becomes faint.

Can I replace the scent insert and keep the holder?

Products described as having replaceable inserts allow you to keep the reusable holder and replace the compatible scent insert as directed.

Check the product page for insert compatibility and replacement availability. Do not add fragrance oils or other liquids unless the product instructions specifically permit it.

How should I care for the accessory?

Follow the care instructions provided with your product. Where specified, wipe the housing with a soft, dry cloth. Avoid abrasive cleaners and do not immerse the accessory unless the instructions permit it.

Keep fragrance inserts out of reach of children and pets, and avoid direct contact between the inserts and interior surfaces.

Can product appearance vary slightly?

Yes. Manufacturing characteristics, lighting, and device displays may cause slight differences in color, finish, or appearance.

If your item appears defective or materially different from its description, contact our support team with your order details and relevant photos.

How long does shipping take?

Estimated delivery is 3–7 business days after shipment. Order processing takes place before dispatch and is separate from this delivery estimate.

Delivery progress may vary depending on the destination, transportation conditions, and other external factors. Please review our Shipping Policy for complete details.

Will I receive tracking information?

Available tracking information will be provided after shipment so you can follow delivery progress. Please allow time for the carrier to update tracking details after dispatch.

If tracking does not update for an extended period, please contact our customer support team.

What should I do if my delivery has an issue?

Contact service@korqessa.com if your package experiences an unusual delay or delivery issue. Include your order number, available tracking details, and a description of the issue.

Can I request a return?

You may request a return for an eligible product within 30 calendar days after delivery. Items should generally be unused, in their original condition, and complete with included components and accessories.

Please review our Return & Refund Policy for full eligibility requirements, including any conditions applicable to opened or used fragrance inserts. Contact our support team before sending any item back.

How do I request a return?

Email service@korqessa.com and include:

• Your order number and the email address used at checkout
• The product name and selected finish or fragrance option
• The reason for your return request
• Relevant photos or supporting information when necessary

Our team will review your request and provide further instructions. Please do not send a return to our registered business address unless specifically instructed.

When will I receive my refund?

Eligible refunds are processed within 7–10 business days following receipt and review of an approved return.

The time it takes for funds to appear in your account may depend on your payment service provider or financial institution.

How is my personal information handled?

Please review our Privacy Policy for information about how KORQESSA™ collects, uses, and handles personal information when you browse the website, place an order, or contact support.

Can I update my information after placing an order?

If you need to correct order information, contact our customer support team as soon as possible. We will review your request and provide available assistance.

Changes may not be possible once an order has been processed or dispatched.

Where can I find your store policies?

Our main policies are available through the website navigation and footer links, including:

• Privacy Policy
• Shipping Policy
• Return & Refund Policy
• Terms and Conditions
• Terms of Use

Please review these pages for detailed information about our store and services.